Enter and view: Rheola care centre

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Summary of report content

This is an enter and view published by Healthwatch Cambridgeshire and Healthwatch Peterbrough, 7 May, 2017. It is not known how many people were spoken to. Summary of key findings: Including residents’ home-grown foods in the menu. We noted the activities programme included a residents’gardening club. It would be a good idea if this could include the residents growing some of their own vegetables,for example, tomatoes, beans and peas, which could then be picked and eatenat meal times. A member of staff joining the residents for a meal. In the dining room,there was little conversation between the residents. A staff member chatted to residentswhilst serving the food. If staffing allows,we recommend a carer to have their meal with the residents to help provide conversation and interest. Developing some activities to talk about food and drink choices with the residents. We recognise the importance of engagement and participation of residents in their lives and care. Would it be possible to include activities to talk about food and drink choices to get residents interested and make them aware of the importance of nutritious food and fluid in-take?

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General details

Report title 
Enter and view: Rheola care centre
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Wednesday, 5 July, 2017
Date evidence capture began 
Thursday, 25 May, 2017
Date evidence capture finished 
Thursday, 25 May, 2017
Type of report 
Enter and view
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.