Enter and view: Revisit to Willow Cottage Care Home

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Summary of report content

Healthwatch South Gloucestershire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch South Gloucestershire visited Willow Cottage on Thursday 11 January 2017. Healthwatch South Gloucestershire undertook the visit with the purpose of finding out if any changes recommended in light of the findings from an enter and view in May 2015 . This approach is one measure being tested to evaluate and assess the impact of enter and view visits. Overall it appeared that Willow Cottage Care Home had made a number of significant changes and improvements, some in response to the recommendations made by Healthwatch South Gloucestershire; for which they are to be commended. Willow Cottage Care Home will always be constrained in what it can achieve for residents by the nature of the building, part of which was built in 1766. The communal space available limits participation in activities and the opportunity for all to dine around a table together. However recent redecoration, refurbishment and some new soft furnishings have considerably improved the environment for residents. The Mulberry Group operations manager and quality manager are actively supporting the home manager, who appeared to have grown in confidence. The Mulberry Group take particular care to promote the growth and development of members of staff through a comprehensive training programme and consequently have a low turnover of staff, providing continuity of care for residents and enabling staff/resident relationships to grow. Further improvements are to be taken forward as part of the process to achieve ISO 9001/2015. Healthwatch South Gloucestershire would like to see the range and variety of activities extended, possibly by developing a volunteer base and seeking intergenerational involvement with the home. The report includes 0 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: Revisit to Willow Cottage Care Home
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Friday, 24 March, 2017
Date evidence capture began 
Wednesday, 11 January, 2017
Date evidence capture finished 
Wednesday, 11 January, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Health and safety
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.