Enter and view: Revisit to Orton Manor

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Summary of report content

Healthwatch Warwickshire did an unannounced Enter and View revisit to Orton Manor Nursing Home on 7th July 2015, following their last visit on 3rd February 2015. The main purpose of this visit was to see if the recommendations from the previous visit were implemented. The redecoration process was still ongoing at the home, and there were plans currently in place to create a sensory garden for residents, especially geared towards those with dementia. The team found that the storage of hoists was still an issue, however, there were plans for a specific storage area to be built for this purpose. The ground floor redecoration was complete and the first-floor communal corridor was nearing completion. The pull cords in communal bathrooms and toilets had been addressed as per previous recommendation and was no longer an issue as they had been replaced in red cord. The Healthwatch representative found the interactions between staff and residents were respectful and friendly and consent was gained from residents when needed. There was a relaxed feel to the home and the representatives felt that staff were not rushing around as much as observed at the previous visit. Further recommendations were made to continue with redecoration of the first floor, with handrails being repainted in a suitable colour. To ensure completion of a new storage area for hoists on the ground floor at the current site of the photocopier. To ensure that staff put incontinence pads and other items away in the designated storage area. Ensure that all emergency pull cords are the correct length. To make safe the uneven and loose slabs in the garden area.

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General details

Report title 
Enter and view: Revisit to Orton Manor
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 7 July, 2015
Date evidence capture began 
Tuesday, 7 July, 2015
Date evidence capture finished 
Tuesday, 7 July, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Staff training
Support
Healthwatch reference number 
Rep-5420

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.