Enter and view: Revisit to Orton Manor

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Summary of report content

Healthwatch Warwickshire did a follow up unannounced Enter and View visit to Orton Manor Limited following from their last visit on 3rd February 2015. The team indicated that there was considerable improvement throughout the home compared to the previous visit. Although the storage of hoists was still an unresolved issue the recommendation regarding incorrectly coloured or tied up emergency pull cords in communal bathrooms and toilets had been addressed and was no longer an issue as they had been replaced in red cord. There was a relaxed feel to the home and Authorised Representatives felt that staff were not rushing around as much as observed at the previous visit. The staff spoken to were positive about the support they received, and the redecorations work being carried out. They also found the in-house training being carried out very helpful. Residents were positive in their view of the home and staff too. The team agreed that the overall feeling of the home was calm, relaxed and very well organised. Further recommendations were made: • Continue with redecoration of the first floor, with handrails being repainted in a suitable colour. • To ensure completion of a new storage area for hoists on the ground floor at the current site of the photocopier. • To ensure that staff put incontinence pads and other items away in the designated storage area. • Ensure that all emergency pull cords are the correct length. • Make safe the uneven and loose slabs in the garden area. A follow up visit was recommended in one year’s time.

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General details

Report title 
Enter and view: Revisit to Orton Manor
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 7 July, 2015
Date evidence capture began 
Tuesday, 7 July, 2015
Date evidence capture finished 
Tuesday, 7 July, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Decor
Quality of appointment
Staff training
Healthwatch reference number 
Rep-5314

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Home care / domiciliary care
Residential care home

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.