Enter and view: Revisit of extra care schemes

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Summary of report content

Healthwatch Sunderland published the ‘Enter & View Extra Care Schemes 2016’ report was published in early November 2016 after visits to five of the existing Extra Cares Schemes across Sunderland. The report made several recommendations aimed at the Commissioners and Extra Care Scheme managers which related to how management communicates with residents and how social activities are supported in the schemes. Following that report, 6 months after it was published Healthwatch Sunderland has carried out a series of revisits to the 5 schemes to assess how management has responded to the recommendations. This was carried out again using surveys designed to explore what impact the recommendations have made. This is the update to that report. This update doesn't make recommendations, but does follow up on the recommendations from the previous report.

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General details

Report title 
Enter and view: Revisit of extra care schemes
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 1 August, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Support
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Solution Based
Healthwatch reference number 
Rep-1494

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
39
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.