Enter and view: Restore Orchard Recovery Project

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Summary of report content

Healthwatch Oxfordshire conducted an Enter and View visit to Restore’s Orchard Recovery site in Banbury. It offers a range of support to people experiencing mental health across the county. Healthwatch Oxfordshire spoke to 7 project members, staff and volunteers to collect their feedback.

The report found that the day is structured with morning and afternoon activities, and members can choose what activities and projects to take part in, and to follow and develop their own interests. Some members gain a real sense of achievement from seeing art and craft work projects come to fruition, and value being able to sell products to the wider community. Overall, members spoke of finding Restore at Orchard a safe place to come to find understanding and support for their mental wellbeing. Staff valued the support of the wider team, and felt able to discuss issues, and maintain openness and a critical eye.

Recommendations were made based on these findings including reinstating some activities, such as woodwork; explore how capacity could be increased; better allocation of resources to the voluntary sector mental health support services.

The service provider responded positively.

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General details

Report title 
Enter and view: Restore Orchard Recovery Project
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Thursday, 20 February, 2020
Date evidence capture began 
Friday, 13 March, 2020
Date evidence capture finished 
Wednesday, 13 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Cost of services
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.