Healthwatch Oxfordshire conducted an Enter and View visit to Restore’s Orchard Recovery site in Banbury. It offers a range of support to people experiencing mental health across the county. Healthwatch Oxfordshire spoke to 7 project members, staff and volunteers to collect their feedback.
The report found that the day is structured with morning and afternoon activities, and members can choose what activities and projects to take part in, and to follow and develop their own interests. Some members gain a real sense of achievement from seeing art and craft work projects come to fruition, and value being able to sell products to the wider community. Overall, members spoke of finding Restore at Orchard a safe place to come to find understanding and support for their mental wellbeing. Staff valued the support of the wider team, and felt able to discuss issues, and maintain openness and a critical eye.
Recommendations were made based on these findings including reinstating some activities, such as woodwork; explore how capacity could be increased; better allocation of resources to the voluntary sector mental health support services.
The service provider responded positively.
Enter and view: Restore Orchard Recovery Project
Date of publication
Thursday, 20 February, 2020
Date evidence capture began
Date evidence capture finished
Wednesday, 13 November, 2019
Building and facilities
Communication between staff and patients
Cost of services
Integration of services
Lifestyle and wellbeing
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)