Enter and view report: Sambrook House residential home, Newport

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on Sambrook House, a privately owned Residential Home with 25 rooms on the 17th and 25th of March 2017. This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. Observation by the Enter and View representatives reported that: Volunteers, staff, relatives, clients/residents informed us that they would recommend the home to friends and family. Relatives informed us that they are made to feel welcome, and all the staff are polite and offer drinks, and that if they had cause for concern, they are able to raise it with the manager and feel listened too. The only recommendation was to share good practices with other care home staff and providers. The service provider responded that the "report was a pleasure to receive".

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General details

Report title 
Enter and view report: Sambrook House residential home, Newport
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Saturday, 25 March, 2017
Date evidence capture began 
Friday, 17 March, 2017
Date evidence capture finished 
Saturday, 25 March, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Support
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-1182

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.