Enter and view report: Sambrook House residential home, NewportDownload (PDF 394KB)
Summary of report contentHealthwatch Telford & Wrekin conducted an Enter and View on Sambrook House, a privately owned Residential Home with 25 rooms on the 17th and 25th of March 2017. This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. Observation by the Enter and View representatives reported that: Volunteers, staff, relatives, clients/residents informed us that they would recommend the home to friends and family. Relatives informed us that they are made to feel welcome, and all the staff are polite and offer drinks, and that if they had cause for concern, they are able to raise it with the manager and feel listened too. The only recommendation was to share good practices with other care home staff and providers. The service provider responded that the "report was a pleasure to receive".
Would you like to look at:
Enter and view report: Sambrook House residential home, Newport
Healthwatch Telford & Wrekin
Date of publication
Saturday, 25 March, 2017
Date evidence capture began
Friday, 17 March, 2017
Date evidence capture finished
Saturday, 25 March, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Other population characteristics
People who are geographically isolated
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?