Enter and View Report for Meadowbrook Care Home.

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Summary of report content

Healthwatch Shropshire conducted an Enter and View on Meadowbrook Care Home, run by Four Seasons Ltd, with 69 beds spread over three distinct units. The visit occurred on the on 20th January 2017. This visit was arranged as part of a follow up schedule to care homes that had been identified as requiring improvements in overall standards. This was a semi-announced visit, with the home manager being given written notification that a visit would take place in January 2017. Observations by the Enter and View representatives report that: The Environment. The Mary Powell unit is for the frail and elderly, Garrett Anderson unit is for people with severe dementia and the Agnes Hunt unit is a specialist unit for younger people with neurological and physical disabilities. Overall the purpose build home had public and communal areas that were bright and colourful . Bedrooms on the whole were functional with some being more personalised with pictures, photos and decorative items. Quality of care: residents appeared to be provided with a choice of meals of sufficient quantity and quality; a range of planned activities were provided in each unit; those residents able to express their views stated that the staff are flexible, helping them to get up at the time they choose, and to wash and get dressed. Despite occasional staff shortages the residents able to give their views were generally positive about the quality of care provided. The interaction seen between staff and residents was caring and knowledgeable but this involved mostly functional activities. very little social interaction was observed between staff and residents. A number of recommendations have been made to which the Manager of Meadowbrook responded and provided an action plan for putting recommendations in place.

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General details

Report title 
Enter and View Report for Meadowbrook Care Home.
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Wednesday, 22 February, 2017
Date evidence capture began 
Friday, 20 January, 2017
Date evidence capture finished 
Friday, 20 January, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.