Summary of report contentHealthwatch Wirral conducted an enter and view visit on The Lodge, a privately run residential home providing residentia care for up to 18 people. The visit was arranged as Healthwatch Wirral was requested by a service regulator or commissioner to conduct an unannounced visit to the service. Observations by the Enter and View representatives included: Residents looked cared for and appeared to be happy. Staff appeared to know the residents well and treated them with dignity and respect Care was well balanced from a health perspective. Staff seemed pleased with the new management arrangements. Healthwatch Wirral made 2 recommendations: Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently Ensure that residents are not put at risk when sharing the garden of the Home next door. The report includes a response from the provider.
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Enter and view report: The Lodge
Date evidence capture began
Tuesday, 5 July, 2016
Date evidence capture finished
Tuesday, 5 July, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other (please specify)
If this work has been done in partnership, who is the partner?
Unnamed regulator or commissioner
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?