Enter and view report: Lightmoor View care home, Telford

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on Lightmoor View, a privately owned care home for elderly people with dementia, with 75 rooms on the 1st of April 2017. This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. Observation by the Enter and View representatives reported that: Residents appeared clean, appropriately dressed and comfortable & saw no evidence of dignity not being respected. Staff were kind and friendly, addressed residents by name and appeared to have a good knowledge of the individuals in their care. Relatives said that the home feels like a family. “I’m not a visitor when I come in, I’m just part of it”. Six recommendations were made in the report, which the service provider acknowledged and responded to.

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Report 
PDF icon HWTW-EVVisitReport2017-LightmoorView.pdf

General details

Report title 
Enter and view report: Lightmoor View care home, Telford
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Saturday, 1 April, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 1 April, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-1199

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.