Summary of report content
Healthwatch Telford & Wrekin conducted an Enter and View on Lightmoor View, a privately owned care home for elderly people with dementia, with 75 rooms on the 1st of April 2017. This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. Observation by the Enter and View representatives reported that: Residents appeared clean, appropriately dressed and comfortable & saw no evidence of dignity not being respected. Staff were kind and friendly, addressed residents by name and appeared to have a good knowledge of the individuals in their care. Relatives said that the home feels like a family. “I’m not a visitor when I come in, I’m just part of it”. Six recommendations were made in the report, which the service provider acknowledged and responded to.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.