Enter and view report : Haven Court, South Shields

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Summary of report content

Healthwatch South Tyneside carried out an enter and view visit to Haven Court nursing home in South Shields on the 31st August 2017. The visit was carried out because Healthwatch South Tyneside considered that conducting Enter and View visits across all the care and nursing homes in South Tyneside would present valuable evidence of what is being delivered around ‘Meaningful Activities’ and what is in place for residents to keep them mentally and physically stimulated to enhance their quality of life. During the visit, staff spoke to five residents as well as members of staff. The Healthwatch South Tyneside board commented: "With an Activities Co-ordinator plus eight volunteers it would appear the programme of activities was weak but could be improved with the extra support of families and friends if they are asked to participate with activities or events. We hope in the future more events or activities take place within Haven Court including the outside areas but we acknowledge in the report there seems to be a design issue with the roof top garden that needs to be resolved. We would like to see more engagement from the staff to understand what the residents interests are and how that is presented and delivered within their care / activities plan. Residents, family and friends appeared happy but the report implies a lot more could be done to engage and stimulate the residents of Haven Court. However, the report states that staff were friendly and worked very hard to make residents comfortable."

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General details

Report title 
Enter and view report : Haven Court, South Shields
Local Healthwatch 
Healthwatch South Tyneside
Date of publication 
Friday, 29 September, 2017
Date evidence capture began 
Thursday, 31 August, 2017
Date evidence capture finished 
Thursday, 31 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
The local authority that accompanied the Enter & View team
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.