Summary of report contentHealthwatch Telford & Wrekin conducted an Enter and View on Hatton Court care home, a privately owned residential home with 58 rooms on the 18th of April 2017. This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. Observation by the Enter and View representatives reported that: The home had a warm and homely atmosphere. Residents told us that living at Hatton Court was very good, and for their meals they had a good choice from the menu. The report highlighted the good practice observed during the visit and reflected the appreciation that most of the residents spoken to felt about their care and support provided. Nine recommendations were made in the report and it contains a response from the provider that addresses some of these.
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Enter and view report: Hatton Court care home, Telford
Healthwatch Telford & Wrekin
Date of publication
Tuesday, 18 April, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)