Enter and view report Ellesmere Community Nursing Home.pdf

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Summary of report content

Healthwatch Shropshire conducted an Enter and View on Ellesmere Community Nursing Home, a nine bedded Charitable Trust accommodation, on 26 September 2016. This visit was arranged as part of Healthwatch Shopshire’s Enter and View schedule and was semi-announced. The manager did not know the date or time of the visit. Three Healthwatch Shropshire authorised representatives conducted the visit with the aim of observing the quality of care and treatment experienced by service users with regard to Dignity, Choice and Respect. Observation by the Enter and View representatives reported that: staff were present and on hand in communal areas and they communicated with residents and one another well, the home was clean and tidy; a total of 32 general observations were made with 28 being positive and 4 passive; a total of 27 resident engagements were made with 25 positive and 2 passive. One negative observation was that the last newsletter on the home’s website was over a year ago. The report made a number of recommendations including: staff could make it easier for residents to go outside; signs are used to make clear how visitors access the home; a complaints procedure is introduced; exercise sessions should be offered; residents’ activities should be promoted with nominated staff having responsibility for this and that photographs of staff members be displayed. The Manager of the home responded positively to the report and formed an action group to implement the identified actions.

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General details

Report title 
Enter and view report Ellesmere Community Nursing Home.pdf
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 26 September, 2016
Date evidence capture began 
Friday, 2 September, 2016
Date evidence capture finished 
Monday, 26 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Quality of care
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Nursing care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.