Enter and view report: Cullum Welch Court Care Home

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Summary of report content

Healthwatch Greenwich carried out an enter and view visit to Cullum Welch Court Care Home. They observed the care and interactions between staff and twenty residents in both the communal areas and residents’ rooms. They spoke to three residents, three relatives, and five staff members altogether.

Healthwatch Greenwich make the following recommendations:

  • Establish more regular meetings between residents and relatives
  • Review activities and evaluate residents and relative’s satisfaction with the current model
  • Sensory room should be used to support the wellbeing of residents living with dementia
  • Improve the security of the home by having a member of staff receive guests on entry
  • Display complaints information
  • Offer more frequent opportunities for washing to residents

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General details

Report title 
Enter and view report: Cullum Welch Court Care Home
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Thursday, 28 July, 2022
Date evidence capture began 
Wednesday, 25 May, 2022
Date evidence capture finished 
Wednesday, 25 May, 2022
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health promotion
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Primary research method used 
Deliberative event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.