Enter and view report: The Court

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on The Court care home, a privately run residential home providing residential and nursing care for up to 17 people who may have disabilities such as Dementia, Alzheimers or mental health problems. The visit was arranged as Healthwatch Wirral was requested by a service regulator or commissioner to conduct an unannounced visit to the service. Observations by the Enter and View representatives included:  Residents looked cared for and appeared to be happy.  Staff appeared to know the residents well and treated them with dignity and respect  Care was well balanced from a health perspective.  Staff seemed pleased with the new management arrangements Healthwatch Wirral made 4 recommendations: - Continue to implement a Dementia Friendly environment for residents. - Ensure that residents are not put at risk due to common doorway between this home and The Lodge Care Home next door ( during our visit several people appeared to access the home via thisdoor) - Review and implement any recommendations from the last CQC Inspection in February 2016. - Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently The report includes a response from the provider.

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General details

Report title 
Enter and view report: The Court
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Tuesday, 5 July, 2016
Date evidence capture began 
Tuesday, 5 July, 2016
Date evidence capture finished 
Tuesday, 5 July, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Holistic support
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5513

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
An unnamed a services regulator or commissioner
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.