Enter and view report: Cedric House care home, Prescot, interim report

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Summary of report content

Healthwatch St Helens conducted an enter and view visit to Cedric House in Prescot. It is a care home with capacity for 20 residents and currently hosts 19 who are all at differing stages of dementia. The visiting team used observation through the senses and talking with staff and clients where applicable to get a general feel for the environment and care being delivered. However it was difficult to engage with clients and almost all of the clients had some level of dementia. The residents on the whole seemed happy and relaxed. 9 recommendations were made and the report contains a provider response detailing what changes will be made.

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General details

Report title 
Enter and view report: Cedric House care home, Prescot, interim report
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Friday, 27 October, 2017
Date evidence capture began 
Thursday, 27 July, 2017
Date evidence capture finished 
Thursday, 27 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Age group 
65-85 years
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.