Enter and view report: Bridgewood House

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Summary of report content

Healthwatch Enfield carried out an announced enter and view visit to Bridgewood House, a nursing and residential care home in Enfield. The home provides personal and nursing care to older people and younger adults, with specialist care for dementia, learning disability, physical disability, sensory impairment, and mental health.

Healthwatch Enfield spoke with eleven residents, two family members and seven staff members. In addition, two staff members completed a survey about the home and the Deputy Operation Manager was interviewed. A very thorough review of the care home is provided.

A number of recommendations are made in the report.

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General details

Report title 
Enter and view report: Bridgewood House
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Thursday, 28 July, 2022
Date evidence capture began 
Wednesday, 16 March, 2022
Date evidence capture finished 
Sunday, 20 March, 2022
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Primary research method used 
Deliberative event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Hearing
Learning or understanding or concentrating
Mental health
Other
Vision impairment

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.