Enter and view report Bradbury Court, Shropshire

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Summary of report content

Healthwatch were asked by Shropshire’s Health and Wellbeing Board to carry out Enter and View visits to facilities for people with learning disabilities. Healthwatch representatives visited Bradbury Court in November 2016 as part of a programme of visits to 12 different residential facilities. Bradbury Court is purpose built as a Residential Care Home and opened in August 2015. It is registered for up to four adults aged 18 – 65 with complex needs. The visit requested by Shropshire Council was to understand the experiences of residents, their families and the staff. The visit was semi-announced. Healthwatch representatives toured the facilities and met with the Manager, one senior care worker, three care workers, a positive behaviour support assistant and one resident. The report provides a summary of findings which includes the advantages and disadvantages of the building and considers staff rotas and support and training for staff. There is information about keys things that affect the residents, their families and friends in terms of resident’s quality of life including choice in social activities, daily routine, meals and personal space as well as dignity and respect, access to healthcare and advocacy. The Service Provider responded to say they had begun a planned redecoration to help make the home more homely. They were pleased that the quality of the support provided by the team at Bradbury Court was recognised during the visit.

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General details

Report title 
Enter and view report Bradbury Court, Shropshire
Local Healthwatch 
Healthwatch Bury
Date of publication 
Tuesday, 1 November, 2016
Date evidence capture began 
Tuesday, 1 November, 2016
Date evidence capture finished 
Tuesday, 1 November, 2016
Type of report 
Enter and view
Key themes 
Access
Complaints procedure
Decor
Staff levels
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-6361

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other (please specify)
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Dentistry
Mental health services 
Learning disability service
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.