Enter and View report Ashgrove Care Home, Shropshire

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Summary of report content

Aim: To explore the quality of life experienced by care users in this setting. The Enter & View visit was semi-announced, 6 residents were spoken to (some of whom were in their own room). The staff on duty included a care assistant. There was also 1 relative in available and the hairdresser working in the home on that day who were also spoken to during the 2 hour visit. In summary, the residents were very happy living in the home although some rooms were not heated. Staff were friendly, helpful but busy. Décor was tired but clean. There was one to one interaction between staff and residents but a lack of trips or group outings. The report includes 6 recommendations concerning creating a dementia friendly environment; training; communications; nutrition; activities; and relationship building with local GP practice. The Service Providers responded with acknowledgement of these recommendations and actions to address them all and being implemented.

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General details

Report title 
Enter and View report Ashgrove Care Home, Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 25 October, 2016
Date evidence capture began 
Tuesday, 25 October, 2016
Date evidence capture finished 
Tuesday, 25 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.