Summary of report contentHealthwatch Wirral conducted an enter and view visit on Abbeyfield Lear House, a privately run residential home providing residential, personal care and respite care for up to 29. The visit was arranged as Healthwatch Wirral was requested by a service regulator or commissioner to conduct an unannounced visit to the service. Observations by the Enter and View representatives included: Staff were observed treating residents well and with dignity and respect. One resident told us that she was very happy living at Lear House. She said her room was nice and comfortable, the staff were friendly and helpful and there were plenty of activities on offer. The gardens were very well maintained and pleasant Healthwatch Wirral made 3 recommendations: Healthwatch Authorised Representatives would have liked to be more confident that when drawing up individual Personal Development Plans and identifying areas of development, the organisation would stress the importance of continued learning and staff would be encouraged and enabled to take advantage of all relevant training on offer. Ensure that all call bells are sited within easy reach for residents. Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently. The report includes a response from the provider.
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Enter and view report: Abbeyfield Lear House
Date of publication
Friday, 29 July, 2016
Date evidence capture began
Wednesday, 29 June, 2016
Date evidence capture finished
Wednesday, 29 June, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other (please specify)
If this work has been done in partnership, who is the partner?
An unnamed regulator or commissioner
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Allied health care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?