Enter and view report

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Summary of report content

Healthwatch Lewisham visited residential homes with supported care and day centres for people with learning disabilities to assess if service users were being treated with dignity and respect, if they felt listened to and understood by their service providers and to see if services were person centred. Healthwatch Lewisham spoke with 49 services users as well as family, friends and carers and staff.

Healthwatch Lewisham were very impressed with all of the day centres and each one had its own qualities and quirks. Service users were clearly upset by the thought of the day centres being changed or closed, and a number of service users felt it would be detrimental to their health. Healthwatch felt that there were lots of areas of best practice including:

service users making a green-house out of plastic bottles

  • a selection of life skills were taught and encouraged across the day centres including washing clothes and ironing, preparing meals, reading and writing clubs, current affairs clubs and activities around what you can buy from the local supermarket for an amount of money.
  • some service users are clearly very talented at carpentry, arts and crafts. Examples were given of service users’ work being sold. Healthwatch feel that this could be utilised even more by hosting stalls at events and in shops or even online to sell their work
  • At the tuck shop at one of the day centres, service users gained a lot of experience in preparing sandwiches, serving the public and managing the till and money.

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General details

Report title 
Enter and view report
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Thursday, 2 April, 2015
Date evidence capture began 
Monday, 8 December, 2014
Date evidence capture finished 
Monday, 2 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.