Enter and view: Renal and General Queens Hospital, Mandarin A Ward

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Summary of report content

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General details

Report title 
Enter and view: Renal and General Queens Hospital, Mandarin A Ward
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Wednesday, 15 February, 2017
Date evidence capture began 
Friday, 16 September, 2016
Type of report 
Enter and view
Healthwatch reference number 
144405

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Inpatient care
Renal medicine

Details of people who shared their views

Number of people who shared their views 
11
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Nurses
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.