Enter and view: Redwalls Nursing Home

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Summary of report content

This is an enter and view report conducted by Healthwatch Cheshire West 22 November, 2016. During the visit Healthwatch representatives spoke to people, which included a mix of staff and residents. The visit was unannounced. Overall the home was found to be operating to a mixed standard. Residents seemed to be happy with the care they were receiving. However the manager has been trying to improve the home based on a previous CQC inspection. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Continue with the upgrading and refurbishment of the home, in particular the downstairs shower room, the new hairdressing room and a larger space or room for activities. - Ensure that all the good practice which has been introduced this year becomes embedded in the culture of the home. - Check that everyone understands and can work with 'Care.docs'.

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General details

Report title 
Enter and view: Redwalls Nursing Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 13 December, 2016
Date evidence capture began 
Tuesday, 22 November, 2016
Date evidence capture finished 
Tuesday, 22 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5602

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home
Respite care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
-
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.