Enter and view: The Red House

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 29 November, 2017. During the visit Healthwatch representatives spoke to 5 people, which included a mix of staff and residents. The visit was unannounced, though a two week window was given for the visit. Overall the home was found to be operating to an acceptable standard. The enter and view team found mixed indicators of quality on the visit. Examples include no picture menus, the need for more staff at meal time, a bottle of urine that had not been taken away. There is however a detailed response from the provider which offers explanations for the issues found on the visit. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Obtain more help available, from staff, relatives or volunteers, at lunchtime to enable those who need help to eat to receive itwhilst still providing staff support for other residents - Ask local knit and natter groups or to produce a range offidget cuffs / blankets for residents who live with dementia. - Borrow reminiscence resources form Bucks Libraries. - Arrange more one-to-one activities particularly for those who choose toremain in their rooms. - Arrange for residents who do not live with advanced dementia to socialise together. - Post weekly written and pictorial menus up on the wall or dining room tables. - Ensure all residents are aware there is a choice of food at meal times. - Clear away used urinal bottles in a reasonable time.

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General details

Report title 
Enter and view: The Red House
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 29 November, 2017
Date evidence capture began 
Wednesday, 29 November, 2017
Date evidence capture finished 
Wednesday, 29 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of patient transport
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.