Enter and view: Reach Vale Road, Bucks

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Summary of report content

Dignity in Care Enter & View visit to Vale Road – REACH REACH Vale Road provides residential care for 6 people with learning disabilities. Healthwatch Bucks spoke to 5 staff members and 4 residents and observed 1 other resident. This was an unscheduled E&V visit, the care home were given up to 2 weeks’ notice on the intention to visit but not the time and date. HWB gave five stars for ‘how people are treated’. Observing in depth interactions with residents and reword sentences to confirm they had understood a resident’s point of view. Staff also asked residents’ opinions or permission rather than making assumptions. HWB gave five stars also for ‘personal choice’. Residents were taking part in different activities on the day of the visit and staff confirmed that they were given the opportunity to help plan meals with picture cards. Residents were given a choice of two options as to where they wanted to be, so it was clear they did want the chosen option. Five stars were also given for; ‘Just like Being at Home’, ‘Privacy’ and ‘Quality of Life’. The home was large and light, well decorated and clean. Residents can and often help with household tasks if they would like to. Residents are able to lock their own bedroom at night. Residents were given opportunities to take part in different activities around the town and family and friends visited the home often.

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General details

Report title 
Enter and view: Reach Vale Road, Bucks
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Monday, 8 May, 2017
Date evidence capture began 
Monday, 8 May, 2017
Date evidence capture finished 
Monday, 8 May, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Quality of care
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.