Enter and view: Raynesway View revisit

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Summary of report content

Healthwatch Derby conducted an Enter and View on Raynesway view residential home, Derby. Raynesway View is a residential home, providing personal care for up to 35 adults aged 65 years and over, and is run by Derby City Council. The visit was conducted on 5th April 2017. The visit was arranged as part of Healthwatch Derby’s enter and view schedule. Observation by the enter and view representatives reported that: Environment: There is a courtyard seating area for residents and their visitors to use with large games, bird bath and a barbecue. New texture items and colourful benches are being introduced. Everywhere was very clean. Manyareas and rooms are very light and airy. Paintwork in some areas, especiallycorridors, needs refreshing. Hand gel is available in reception near the signing in book for visitors and staff to use. The lift was nice and bright and a new stair lift was being installed at the time of the visit .The area inside the front door used to be an alternative seating area but has now been turned into a tearoom for the residents with tablecloths and an old fashioned tea set. There is also an activities board and digni-tree on display. Information: Lots of useful information is displayed on the front door. This includes a note asking visitors to be patient as staff may be busy. Near the signing in book is a display of photographs with name and title of the staff on duty. Dignity Do’s are on display and all staff members are Dignity Champions. Each resident’s care plan is in a large file. However, there is a smaller grab file with all of their daily information including all about me, which is useful for regular agency staff and hospital visits, and likes and dislikes –a copy of this is kept in the resident’s bedroom. Every resident has a Medication Administration Records (MAR) folder which has their name and photograph on, it includes any relevant notes, contact details for their GP and information on medical conditions and allergies. Medicine trolleys are kept in the medical room. Medication is administered in there and then walked to the relevant resident. Residents: Residents all appeared to be clean and comfortable. They were interacting well amongst themselves as well as with staff and visitors. All of the residents in the room were engaging well with the activities. Staff: Staff were seen interacting well with the residents and some visitors and all came across as caring and friendly. A recommedation was made to touch up some of the decorating. The provider responded and had no issues with the report.

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General details

Report title 
Enter and view: Raynesway View revisit
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 5 April, 2017
Date evidence capture began 
Wednesday, 5 April, 2017
Date evidence capture finished 
Wednesday, 5 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.