Enter and view: Rayners Extra Care

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Summary of report content

Healthwatch Bucks conducted an unannounced enter and view visit to Rayners Extra Care residential home on 24 February 2016. The team engaged with 4 residents, 1 relative and 2 members of staff during the visit using survey and observational methods. The visit forms part of the team's wider programme of enter and view visits about dignity and care. The report found that the home was well run, with residents reporting positive feedback about their experience and care. The home’s environment was observed as bright and welcoming. Staff were praised by the residents, noting their positive interactions. The team were informed that the home does not use agency staff and members of staff have been employed at the home for many years. Residents appeared comfortable both physically and emotionally, they enjoyed the food, and their personal choice was respected. Trips out and to the local churches are arranged regularly for the residents. There was some concern raised about the lack of TV in the communal room during the day, although the team were informed that residents have their own TVs in their rooms. The report made one recommendation to provide different forms of entertainment in the lounge. The service provider responded to the report but disagreed with the recommendation suggesting that there are various games and books in the lounge.

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General details

Report title 
Enter and view: Rayners Extra Care
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 20 April, 2016
Date evidence capture began 
Wednesday, 24 February, 2016
Date evidence capture finished 
Wednesday, 24 February, 2016
Type of report 
Enter and view
Key themes 
Food and nutrition
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.