Enter and View: Ravenscourt Nursing Home

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Summary of report content

On 22nd November 2019, Healthwatch Havering undertook their third Enter and View visit to Ravenscourt Nursing Home. The aim of the visit was to ensure that all health and social care services delivered at the home are acceptable and the welfare of the residents is not compromised in any way. The home could accommodate 70 residents but had 65 at the time of visit. The home had 84 care staff employed which included management and support/admin/maintenance/activities staff.

The report outlines the findings about the premises, the quality of care residents received and about staff's ability to take care of the residents. The team felt that the home was very motivated and caring, with a relaxed and homely atmosphere, and did not consider it necessary to make any recommendations for improvement.

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General details

Report title 
Enter and View: Ravenscourt Nursing Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 7 January, 2020
Date evidence capture began 
Friday, 22 November, 2019
Date evidence capture finished 
Friday, 22 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Engagement
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-5107

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
14
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.