Enter and view: Ravenscourt Nursing Centre, follow-up visit

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Summary of report content

Healthwatch Havering carried out an announced enter and view visit to Ravenscourt Nursing Centre on 17 August 2017 , as a follow up to the previous visit on, 15 November 2016.. At the time of the original visit the deputy manager had just been appointed to the manager’s post. She had been very enthusiastic and told the team then that she took on board all their recommendations. The team carrying on the follow-up visit were, therefore, delighted to find that all of the recommendations had been acted upon (although they were disappointed that the manager could not see them as she was on holiday). The home continued to have a welcoming atmosphere and the team was pleased to note that their particular recommendation about adapting the decor to encompass variations in colour schemes - particularly ensuring contrasts - had been acted on. Improvements to outside areas as well as repairs to the guttering had also been effected. The team thanked the locum manager who met them, and who was clearly very au fait with the home and was able to answer their questions.

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General details

Report title 
Enter and view: Ravenscourt Nursing Centre, follow-up visit
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 6 September, 2017
Date evidence capture began 
Thursday, 17 August, 2017
Date evidence capture finished 
Thursday, 17 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.