Enter and view: Ravendale Hall

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Summary of report content

Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited Ravendale Hall on 06/06/2017. The summary of findings highlight: The staff treated residents with dignity and respect and addressed all residents by name; food looked plentiful and appetising; some concerns around a resident accessing the dining room; twice observed call bells ringing for several minutes; a number of activities and trips out are on offer for residents; all residents were well dressed and appeared contented The report includes 5 recommendations and does include a response from the provider.

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General details

Report title 
Enter and view: Ravendale Hall
Local Healthwatch 
Healthwatch North Lincolnshire
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of staffing
Healthwatch reference number 
Rep-1316

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.