On 5 July 2018, Healthwatch Oxfordshire undertook an Enter and View visit to Ramping Cat Care home as part of a programme to look at the quality of life of residents. It is a care home which at the time of the visit was home to 17 residents. They met with 5 residents, 9 staff and 3 relatives and received one completed feedback form from a relative via post.
Ramping Cat is a care home which is working very hard on improving itself. It is a clean, bright, airy and fresh smelling home. Staff are engaged and treat residents with dignity and respect. Residents are happy with the care they receive. Relatives are happy with the care their loved ones receive.
There were five recommendations about the whistleblowing policy, how to address residents, the range of activities on offer and reviewing the décor with staff and residents.
The report states that the provider was given the opportunity to provide feedback on it, but has not done so.
Enter and view: Ramping Cat
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?