Enter and view: Ramping Cat

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Summary of report content

On 5 July 2018, Healthwatch Oxfordshire undertook an Enter and View visit to Ramping Cat Care home as part of a programme to look at the quality of life of residents. It is a care home which at the time of the visit was home to 17 residents.  They met with 5 residents, 9 staff and 3 relatives and received one completed feedback form from a relative via post.

Ramping Cat is a care home which is working very hard on improving itself.  It is a clean, bright, airy and fresh smelling home.  Staff are engaged and treat residents with dignity and respect. Residents are happy with the care they receive. Relatives are happy with the care their loved ones receive.

There were five recommendations about the whistleblowing policy, how to address residents, the range of activities on offer and reviewing the décor with staff and residents.

The report states that the provider was given the opportunity to provide feedback on it, but has not done so.

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General details

Report title 
Enter and view: Ramping Cat
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 23 March, 2020
Date evidence capture began 
Thursday, 5 July, 2018
Date evidence capture finished 
Thursday, 5 July, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-7442

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
18
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.