Enter and view: Rainham Health Centre

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited Rainham Health Centre on 15/05/2018. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed. The main recommendations informed that patients’ identities be checked before repeat prescriptions are issued. Arrangements be sought for ensuring that the limited parking facilities available are used only by those attending the Health Centre for the clinic or GP surgeries. The practice consider the possibility of providing additional GP and/or practice nurse cover, including a female GP, to relieve the pressure on existing GP staff. The practice consider introducing regular staff meetings. The practice consider introducing regular training and appraisal of staff. Hand sanitizer gel dispensers be made available, particularly in reception

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General details

Report title 
Enter and view: Rainham Health Centre
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 15 May, 2018
Date evidence capture began 
Tuesday, 15 May, 2018
Date evidence capture finished 
Tuesday, 15 May, 2018
Type of report 
Enter and view
Key themes 
Administration
Admission
Booking appointments
Building and facilities
Communication between staff and patients
Health promotion
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7122

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.