Healthwatch Derbyshire undertook an Enter and View visit to the Radbourne Unit at the Royal Derby Hospital on 4 February 2020 as part of a programme of visits to in-patient mental health wards. They spoke to 7 patients and 12 staff.
The report considers the location and external environment of the unit initial impressions, facilities for visitors and their involvement with their loved ones’ care, the décor and furnishing of the unit, cleanliness and hygiene, how the design meets the needs of patients, interaction between staff and patients, patients’ physical, social and mental welfare. The report also records instances of good practice observed on the different wards that make up the unit. In all wards of the unit, Healthwatch Derbyshire noted positive, caring interactions between patients and staff, regular carer group meetings and the display of ‘you said, we did’ or equivalent information.
There were 16 recommendations in the report covering car parking, signage, visiting, improving the décor and facilities, information to patients and their families and access to clergy for patients.
The report includes a response from the provider outlining the changes made or being planned in response to the recommendations.
Enter and view: The Radbourne Unit
Date evidence capture began
Tuesday, 4 February, 2020
Date evidence capture finished
Tuesday, 4 February, 2020
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Psychiatry/mental health (hospital services)
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)