Enter and view: Queens Hospital, Sunrise A & B Wards

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Summary of report content

Healthwatch Barking and Dagenham conducted an unannounced Enter and View visit to Queens Hospital's Sunrise A&B Wards, on 19 February 2014. This was an unannounced to review the progress of an action plan agreed and put in place by Queens Hospital, based on recommendations, put forward by Healthwatch Barking and Dagenham, from their previous visit to the wards. During the visit, Healthwatch Authorised Representatives spoke with patients, their relatives and senior nursing staff on duty to explore how the improvements had impacted their experience. Overall, Healthwatch Barking and Dagenham Authorised Representatives felt this was a positive return visit as most of the recommendations put forward from the first visit have been put in place or are ongoing. There were positive comments made by patients and relatives who had noticed changes since previous admissions. There concerns were raised by some patients about response times when using the call buzzer system and also issues around communication from some doctors and consultants about treatment and medication changes. However, the report notes that information and feed back received from other patients indicates there is positive progress being made in both areas. The report concludes that the Hospital Trust should continue to monitor progress of these issues to ensure they do not have a negative impact on patient and visitor experiences.

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General details

Report title 
Enter and view: Queens Hospital, Sunrise A & B Wards
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Wednesday, 19 February, 2014
Date evidence capture began 
Wednesday, 19 February, 2014
Date evidence capture finished 
Wednesday, 19 February, 2014
Type of report 
Enter and view
Key themes 
Administration
Communication between staff and patients
Diagnosis
Discharge
Engagement
Food and nutrition
Health protection
Information providing
Integration of services
Medication
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5068

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
NA
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.