Enter and view: Queen's Hospital (Barking, Havering and Redbridge University Hospitals NHS Trust)

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Summary of report content

In October 2017, Healthwatch Havering conducted an Enter and View visit to Queen’s Hospital in Romford. The visit was prompted by feedback from service users about the adequacy of dietary arrangements within local healthcare establishments. Two visits took place; one announced and one unannounced. The Enter and View team visited four wards within the hospital and made observations during lunchtime. The report addresses the following key areas: nutritional standards, ordering system, menu, choice, efficiency of food being served, cleanliness and hygiene, quality of food, special dietary needs such as Halal and coeliac provision, protected mealtimes, food storage, dining equipment, hydration and portion size. The team also observed interactions between staff and patients. The report notes many positive observations and evidence of improvements between the first and second visit. However, recommendations were made in the following areas: staff training in infection control, teamwork between staff, consistency in approaches to mealtimes, opportunity for patients to make informed choices, better nutrition and hydration to help patients’ recovery. Queen’s Hospital provided a detail response to the report and its recommendations, addressing each recommendation and stating actions to be taken to make improvements.

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General details

Report title 
Enter and view: Queen's Hospital (Barking, Havering and Redbridge University Hospitals NHS Trust)
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 1 October, 2018
Date evidence capture began 
Wednesday, 4 October, 2017
Date evidence capture finished 
Thursday, 5 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Lifestyle and wellbeing
Quality of care
Quality of catering
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.