Enter and view: Queen's Hospital (Barking, Havering and Redbridge University Hospitals NHS Trust)Download (PDF 824KB)
Summary of report contentIn October 2017, Healthwatch Havering conducted an Enter and View visit to Queen’s Hospital in Romford. The visit was prompted by feedback from service users about the adequacy of dietary arrangements within local healthcare establishments. Two visits took place; one announced and one unannounced. The Enter and View team visited four wards within the hospital and made observations during lunchtime. The report addresses the following key areas: nutritional standards, ordering system, menu, choice, efficiency of food being served, cleanliness and hygiene, quality of food, special dietary needs such as Halal and coeliac provision, protected mealtimes, food storage, dining equipment, hydration and portion size. The team also observed interactions between staff and patients. The report notes many positive observations and evidence of improvements between the first and second visit. However, recommendations were made in the following areas: staff training in infection control, teamwork between staff, consistency in approaches to mealtimes, opportunity for patients to make informed choices, better nutrition and hydration to help patients’ recovery. Queen’s Hospital provided a detail response to the report and its recommendations, addressing each recommendation and stating actions to be taken to make improvements.
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Enter and view: Queen's Hospital (Barking, Havering and Redbridge University Hospitals NHS Trust)
Date of publication
Monday, 1 October, 2018
Date evidence capture began
Wednesday, 4 October, 2017
Date evidence capture finished
Thursday, 5 October, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?