Enter and view: Queen's Hospital

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Summary of report content

In November 2017, Healthwatch Havering carried out an Enter and View visit to Queen’s Hospital in Romford. The visit was part of a wider programme to visit all health and social care facilities in the borough. Following reports that some of the public areas at the hospital were in a less than desirable condition, Healthwatch Havering decided to focus this Enter & View visit accordingly. A team of Healthwatch members attended the hospital for the visit; they split into three groups for the task. Areas observed were: the main entrance, the atrium, toilets, reception, main area, corridors, signposting and information, escalator, lifts, stairs and car park. The report makes 20 recommendations and contains a detailed response from the hospital, addressing each recommendation in full.

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General details

Report title 
Enter and view: Queen's Hospital
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 21 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Health and safety
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.