Summary of report contentIn November 2017, Healthwatch Havering carried out an Enter and View visit to Queen’s Hospital in Romford. The visit was part of a wider programme to visit all health and social care facilities in the borough. Following reports that some of the public areas at the hospital were in a less than desirable condition, Healthwatch Havering decided to focus this Enter & View visit accordingly. A team of Healthwatch members attended the hospital for the visit; they split into three groups for the task. Areas observed were: the main entrance, the atrium, toilets, reception, main area, corridors, signposting and information, escalator, lifts, stairs and car park. The report makes 20 recommendations and contains a detailed response from the hospital, addressing each recommendation in full.
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Enter and view: Queen's Hospital
Date of publication
Tuesday, 21 November, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Health and safety
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?