Enter and view: Queen Elizabeth House

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Summary of report content

Healthwatch Wakefield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Wakefield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Wakefield visited Queen Elizabeth House on 20th January 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. At the time of Healthwatch Wakefield visit, the evidence is that there were no significant concerns around the safety, dignity and care of patients. Most of the patients seemed to know why they were there and were happy overall with the service but were bored and wanted to get home. Those who could occupy themselves, e.g. with reading, seemed to be upbeat. Most patients either knew when they were going home or why they weren’t able to go home yet (i.e. things being put in place at home, or treatment not yet finished). Most people reported that they were able to get help when they needed it. Only one person reported this not happening on one occasion. The majority of patients said that staff attitudes were good, and they felt well looked after. One person said that this sometimes wasn’t the case. The visiting team did not feel it necessary to include any recommendations in this report, as Healthwatch Wakefield are aware that the Trust and the Queen Elizabeth House managers are taking forward actions in response to the serious complaint that led to this unannounced visit.

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General details

Report title 
Enter and view: Queen Elizabeth House
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Tuesday, 20 January, 2015
Date evidence capture began 
Tuesday, 20 January, 2015
Date evidence capture finished 
Tuesday, 20 January, 2015
Type of report 
Enter and view
Key themes 
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-5992

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.