Enter and view: Queen’s Hospital: Outpatients’ Department – fire evacuation procedure

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. This particular Enter and View visit was undertaken as part of a series of visits to out-patient, discharged in-patient and visitors’ facilities at Queen’s Hospital to enable Healthwatch Havering volunteers to view how patients and visitors were dealt with. Healthwatch Havering visited Queen’s Hospital: Outpatients’ Department on 01/10/2015. The summary of findings concluded, from a lay perspective, the procedure seemed acceptable and effective, although how well it works can, by definition, only be thoroughly tested in the hopefully unlikely event of an actual fire breaking out. Although the number of staff trained in fire safety is commendably high, every permanent staff member should be thoroughly familiar with the action to be taken in an emergency, both for the specific area or ward in which they work and generally, though clearly there is no need for all to be trained to Fire Warden status. Such training should be repeated at least annually. Moreover, whilst it is perfectly understandable that disruption of patient treatment and or hospital routines should be avoided during fire drills – not least to avoid inadvertently generating unnecessary anxiety among the more vulnerable – occasional full evacuation drills by staff using volunteers as “patients” would surely be a good way of testing the resilience of the evacuation procedures and identifying where improvement might be needed. The team was unable to ask all of the questions that occurred to them and so, a further visit will be undertaken in due course to examine other points.

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General details

Report title 
Enter and view: Queen’s Hospital: Outpatients’ Department – fire evacuation procedure
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 1 October, 2015
Date evidence capture began 
Thursday, 1 October, 2015
Date evidence capture finished 
Thursday, 1 October, 2015
Type of report 
Enter and view
Key themes 
Health and safety
Healthwatch reference number 
Rep-6238

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.