Enter and view: Puddingstone Grange Care Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to Puddingstone Grange Care home on 8 January 2020 as part of a programme of visiting local care homes.  They spoke to six residents, six members of staff, two relatives and the registered care manager.

Puddingstone Grange Care Home provides a homely environment. From Healthwatch Greenwich’s observations of interactions, and conversations with residents, residents are generally happy with the care they receive. Staff are friendly, attentive, and visibly know their residents well. As a team, staff communicate with each other well, and feel supported by management.

The report contains four recommendations about personal safety, autonomy for residents, personalised bedroom doors and accessible information on notice boards.

The report contains a response to the provider with comments on the recommendations.

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General details

Report title 
Enter and view: Puddingstone Grange Care Home
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Wednesday, 8 January, 2020
Date evidence capture finished 
Wednesday, 8 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.