Enter and view: Prospect House, Cheshire West

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Summary of report content

Healthwatch Cheshire conducted an Enter and View at Prospect House, a nursing care home in Malpas, Cheshire, which provides care for up to 56 people. The home caters for a multiple number of conditions which include Dementia, detention under the Mental Health Act, old age, physical disability, younger adults and specialist categories including cancer care. The visit was conducted on 6th July 2017. Observation by the enter and view representatives reported that: The home had a welcoming atmosphere where the relations between staff and residents was very good. It was also stated that there was evidence of a varied activity program and strong community links. The report did not contain any feedback from the care home but it was stated that due to a huge investment programme plan that was due, there were no improvements suggested by the enter and view team.

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General details

Report title 
Enter and view: Prospect House, Cheshire West
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 6 July, 2017
Date evidence capture began 
Thursday, 6 July, 2017
Date evidence capture finished 
Thursday, 6 July, 2017
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1406

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Dexterity
Learning or understanding or concentrating
Memory
Mental health
Mobility
Multiple
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Cancer in the last 5 years
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.