Enter and view: Prospect House, Cheshire

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Summary of report content

Healthwatch Cheshire West conducted an announced enter and view visit to Prospect House on 28 January 2015. The home provides care for residents who require nursing care and cares for people who are restricted under the Mental Health Act, have physical disabilities, disease, disorders or injuries. The team spoke with 9 residents, 5 relatives and 3 members of staff on the day of the visit using survey methods and their observations of the home informed the report’s findings. The team found the home to be welcoming with a clean and warm environment. Staff were well trained and there was evidence of good interactions between staff and residents. Residents’ choice was respected, they were able to move about freely within their capabilities and appeared happy and well cared for. The team observed a good activities programme, individual diets and medications catered for. The home has regular visits from Pets as Therapy and visits from the local choirs and schools. The report did not make any recommendations to the home. The service provider responded to the report thanking the team for their visit.

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General details

Report title 
Enter and view: Prospect House, Cheshire
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 28 January, 2015
Date evidence capture began 
Wednesday, 28 January, 2015
Date evidence capture finished 
Wednesday, 28 January, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Medication
Quality of care
Staff attitudes
Staff training
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5151

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Conditions or diseases 
Injuries, accidents and wounds
Types of disabilities 
Multiple
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
17
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.