Summary of report contentHealthwatch Warwickshire did an announced Enter and View to Priory Medical Centre on 20th April 2015. The surgery was clearly signposted from the main road. There is a car park for staff and visitors at the surgery, however, parking is tight and there are a limited number of spaces with only one disabled parking bay available. There were no concerns observed with the external building condition, while the internal decoration was clean and functional. The Healthwatch team found the surgery met all their observational criteria. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. When asked to rate the GP, Nurse and Reception staff at the surgery, the GP seemed to get the best ratings, however it seems the reception staff are improving. Punctuality of appointments seemed to be problematic sometimes, “Long waiting times. If running late this is communicated on arrival.” “Sometimes running late. Difficult if parking in a paid space.” “I believe that the practice is doing its best in inadequate premises for the 14,000 patients on its books.” The report recommends that the surgery widely communicate changes to the booking system and look into concerns raised by the patients in respect of the process. Particular consideration to be given to people who have difficulty accessing the telephone during the day. No response from the provider is included.
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Enter and view: Priory Medical Centre
Date of publication
Monday, 11 May, 2015
Date evidence capture began
Monday, 20 April, 2015
Date evidence capture finished
Monday, 20 April, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?