Enter and view: Princess Royal Hospital - Women's services

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Summary of report content

Healthwatch Telford & Wrekin undertook an Enter and View visit to the Princess Royal Hospital – Ward 14 Gynaecology and the Early Pregnancy Assessment Unit (EPAS) on 21 January 2020.  This was part of a programme to visit all the wards in this hospital. The focus of this visit was to find out if patients, staff and visitors of Ward 14 – Gynaecology and EPAS were happy with their hospital care and support.  They spoke to 5 staff and 4 patients.

The report looks at the environment and facilities of the ward and considers whether patients receive good care.  They found that patients felt they received good care.  The staff have good relationships with their patients and work well together as a team. Staff kept patients informed about their care and their treatment plans.  The ward was a clean, tidy and well organised area.

There were 5 recommendations and the report contains a response from the provider.

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General details

Report title 
Enter and view: Princess Royal Hospital - Women's services
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Monday, 27 April, 2020
Date evidence capture began 
Tuesday, 21 January, 2020
Date evidence capture finished 
Tuesday, 21 January, 2020
Type of report 
Report
Key themes 
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Discharge
Quality of care
Quality of staffing
Staff attitudes
Staff training
Healthwatch reference number 
Rep-7490

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Maternity
Obstetrics & gynaecology

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
9
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.