Enter and View: Princess Royal Hospital Ward 4 – Trauma (& Orthopaedics)

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Summary of report content

Healthwatch Telford and Wrekin undertook an Enter and View visit to the Princess Royal Hospital Ward 4 which provided a team of specialist healthcare professionals serving patients in need of Trauma services and Orthopaedic treatments for a wide range of bone and soft-tissue injuries including elderly people’s falls injuries treatments. Their aim was to find out if patients were treated with dignity, had their privacy respected, if staff respond appropriately and with compassion to meet healthcare needs, how people living with dementia were being cared for and patients’ experience of discharge from the hospital.

The report found that patients felt they received a good standard of care from all the staff on the ward; staff were kind and respected their dignity; staff had brought their team together and gave the patients a sense of belonging to a family; patients with dementia were looked after by dementia lead nurse and their team which enhanced the patient experience of living well in a hospital environment; and staff kept patients informed about their care and the discharge process.

The report recommended the providers to investigate how patients with dementia may be helped to fund their TV provision needs; ensured patients and/or their relatives were informed about Concessionary Parking scheme and were offered this when appropriate; and explored how they could share their experiences with other wards on the journey to achieve the Gold Exemplar Ward Standard. The providers responded to all the recommendations and ensured they would be met.

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General details

Report title 
Enter and View: Princess Royal Hospital Ward 4 – Trauma (& Orthopaedics)
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Wednesday, 10 July, 2019
Date evidence capture began 
Tuesday, 12 March, 2019
Date evidence capture finished 
Tuesday, 12 March, 2019
Type of report 
Enter and view
Key themes 
Car parking access
Car parking charges
Communication between staff and patients
Quality of care
Quality of treatment
Staff attitudes
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.