Enter and view: Princess Royal Hospital

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View visit to the Princess Royal Hospital in June 2019. Four patients and three staff members gave their feedback of the service.

The report found that the patients felt they were treated with dignity and respect. Patients reported that they had not had discussions about discharge. Staff told representatives that protocols for discharge varied and the process could be affected by hospital transport. The ward was clean and uncluttered. Parking for attending patients, and visitors, is a hospital issue, but there is a ‘drop-off and pick-up’ zone outside the Day Surgery Unit. Staff were compassionate and attentive to patients on the ward.

Healthwatch Telford & Wrekin made a number of recommendations including that a review of the mechanisms for provision of TV/radio/telephone for those inpatients admitted to the ward; Ensure in-patients are engaged in the discharge process and are kept informed as their treatment and care progresses; For those in-patients on the ward, re-design the patient information bedboard in line with other wards so relevant information is clear and available for all staff; and ensure agency staff are familiar with the ward procedures, the needs of inpatients including engaging with their patients

The service provider responded positively and detailed how to address the recommendations. 

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General details

Report title 
Enter and view: Princess Royal Hospital
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Wednesday, 28 August, 2019
Date evidence capture began 
Friday, 21 June, 2019
Date evidence capture finished 
Friday, 21 June, 2019
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Communication between staff and patients
Discharge
Information providing
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-4738

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.