Enter and view: Princes Park Medical Centre

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Liverpool visited Princes Park Medical Centre on 13th August 2013. The summary of findings of in relation to interviews with those that use the service, staff and observations. The practice manager told the Healthwatch team that the appointments system is under review, with advice being sought from other GP practices. Inside on the ground floor the building is fully accessible; however as mentioned earlier there is no lift to the upper floor, which means it is not accessible to anyone with limited mobility. A questionnaire went out to patients, and changes to the repeat prescription service were made as a result. The turn-around time for a repeat prescription is now 48 hours. There was 12 recommendations within this report in relation to appointments, patient engagement, accessibility of information and physical accessibility.

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General details

Report title 
Enter and view: Princes Park Medical Centre
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Tuesday, 13 August, 2013
Date evidence capture began 
Tuesday, 13 August, 2013
Date evidence capture finished 
Tuesday, 13 August, 2013
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Information providing
Healthwatch reference number 
Rep-5923

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.