Enter and view: Primrose House, Cheshire East

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Summary of report content

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 16th February 2015. The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building. The HWCE representatives made the following observations and summary. Overall observations for this home: Promoted independence for residents; encouraged mobility both inside and outside the home; provided stimulation and social activity. Summary: This home was a pleasure to visit. Staff, residents and their relatives all contributed to the relaxed atmosphere and feeling that that the residents we saw were generally as comfortable as possible. Residents and relatives were full of praise for the staff and we were equally impressed by their dedication and attention to detail in providing a good quality of life for those they cared for. The staff at this home are caring for a very needy group of residents’ . They seem thoughtful and considerate of their residents’ individual needs and the evidence is that they are doing their best to see that they are all being met. This is striking because it was clear to us that the provision of a very good variety of activities makes their job easier.

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General details

Report title 
Enter and view: Primrose House, Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 16 February, 2015
Date evidence capture began 
Monday, 16 February, 2015
Date evidence capture finished 
Monday, 16 February, 2015
Type of report 
Enter and view
Key themes 
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.