Enter and view: Primrose Care Home

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit on 17th July 2019 to Primrose Care Home which cares for up to 21 adults with Enduring Mental Ill health. They engaged with 14 residents, staff and visitors during the visit. 

They found that there was a positive perception of the management in place at the home as well as the staff members that care for the residents. All of the residents agreed that the staff at the home know them, know what they need and what they like and don’t like. There is also a wide range of activities on offer to the residents, including Bingo and walking. There were positive reviews about the food offered at the home and mealtimes are sociable with all residents sitting together in the communal dining room. The residents have access to a range of health services, including chiropody and dentistry. The laundry system is adequate and the residents feel they are well taken care of. Residents reported not being asked if they are happy with the care at the home, but the management hold regular team meetings to discuss any complaints or issues that have arisen. 

No recommendations or service provider response was included in this report.

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General details

Report title 
Enter and view: Primrose Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Friday, 23 August, 2019
Date evidence capture began 
Wednesday, 17 July, 2019
Date evidence capture finished 
Wednesday, 17 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.