Enter and view: Prestbury House, Cheshire

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Summary of report content

Healthwatch Cheshire East conducted an announced enter and view visit to Prestbury House on 20 May 2015. The home provides residential care for 59 residents. On the day of the visit, the team engaged with 4 residents, 3 staff members and 3 relatives using survey and observation methods. The home was found to be well maintained and providing good quality care. There was a clear ethos of person-centred care and staff working well together. Residents and relatives were happy with the care and the facilities at the home. Residents were dressed and relaxed and said that they were pleased that they knew help was quickly available when needed. There is a wide range of activities on offer which relatives can also be part of. All residents and relatives the team spoke to were aware of the activities programme. Relatives were especially pleased with the efficiency of the staff. The report did not make recommendations and a response from the service provider was not included in the report.

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General details

Report title 
Enter and view: Prestbury House, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Wednesday, 20 May, 2015
Date evidence capture began 
Wednesday, 20 May, 2015
Date evidence capture finished 
Wednesday, 20 May, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.