Enter and view: Prescott Surgery

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Summary of report content

Healthwatch Shropshire undertook an Enter and View visit to Prescott Surgery on 23 January 2020 as part of a programme of visits to discuss appointments and see how they are offering extended access appointments.

They spoke to the Practice Manager and the Chair of the Patient Participation Group (PPG), ten patients and 2 reception/pharmacy staff. They looked at the waiting room and at notice boards to see what information was available to patients, especially regarding Extended Access appointments.

Prescott Surgery serves a mainly rural area. The surgery is accredited as being Dementia Friendly. The number of patients at the surgery is increasing but within manageable limits. There is a comprehensive range of services offered listed on the website, but not in the waiting room.

Extended Access information is in both the waiting area and on the website but not very prominently displayed. Signposting to other health professionals is used if patients are willing to tell reception staff the nature of the issue when they call to make an appointment.

There is a friendly ethos within the workplace. Patients are very satisfied with the availability of appointments and the service the Practice provides. Extended Hours are offered, but not routinely. Distance to participating Extended Hours surgeries is a possible issue.

There were 3 recommendations about improving awareness of extended access appointments. 

There was no response from the provider to the recommendations at the time of publication.

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General details

Report title 
Enter and view: Prescott Surgery
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Thursday, 23 January, 2020
Date evidence capture finished 
Thursday, 23 January, 2020
Type of report 
Enter and view
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Quality of care
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.